About the role

Application Consultant improving utility clients’ day-to-day operations through Cayenta enterprise software consulting. Leading business analysis, configuration, testing, training, and change management.

Responsibilities

Work with colleagues and managers to proactively manage technology solutions for clients
Support existing and new clients by leading them through processes, communicating with stakeholders, resolving issues, and training users in system setup, administration, and maintenance
Perform business analysis through gap analysis, root cause analysis, business process reviews, documentation, and requirements elicitation
Understand client business processes and configure applications according to business needs and accepted best practices
Own user acceptance testing and change management processes
Create user documentation and complete handover documentation for support staff
Identify opportunities to recommend additional products and services that fit client needs
Support Project Managers with engagement contracts, bottleneck escalation, and project progress updates
Deliver services efficiently to meet project milestones and resource utilization targets
Provide subject matter expertise to R&D and operational groups by understanding client needs, market trends, and business practices
Act as a conduit between Operations, R&D, and clients while becoming a product expert and client process advisor
Support CayOps initiatives focused on improving existing clients’ day-to-day operations

Utility customer (meter to cash) life cycle knowledge
Knowledge of utility Customer Information System (CIS) processes and functionality
Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization
Experience working with both business and IT groups
Must be able to travel up 25% of the time within North America
Current, valid passport
Legally eligible to travel internationally, including passport-based visa exemption or required travel visas for entry into Canada, the United States, and the Caribbean
Preferred experience in providing software implementation to the utility sector
Entrepreneurial spirit and willingness to work at all levels of the client organization
Knowledge of SQL and experience in system configuration is helpful
Comfortable using AI-enabled technologies, including copilots, chat-based AI assistants, and automation tools
Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!