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About the role
- Clinical training lead developing and delivering enablement for Harris Arc Health’s next-generation EHR solutions. Translating complex healthcare workflows into practical customer learning experiences.
Responsibilities
- Lead and coordinate training activities for complex EHR implementation projects, aligning content, timelines, stakeholders, and customer readiness needs
- Apply knowledge of healthcare workflows and clinical operations to training strategy, content development, and delivery
- Develop training materials and learning assets alongside Training Specialists and subject matter experts
- Translate complex clinical and system workflows into clear, practical learning experiences
- Review and identify training and content gaps and help develop solutions as the product and customer workflows evolve
- Deliver instructor-led training, workshops, and train-the-trainer sessions as required
- Provide guidance and mentorship to Training Specialists and others contributing to training content and delivery
- Collaborate with Implementation, Product, Project Management, and clinical subject matter experts to ensure training supports implementation and adoption goals
Requirements
- Post-secondary education in healthcare, education, technology, or a related field, or an equivalent combination of education and relevant experience
- 5+ years of relevant professional experience, ideally involving healthcare, technology, training, clinical education, software implementation, or EMR/EHR environments
- Experience developing and delivering training for adult learners
- Good understanding of healthcare workflows and clinical operations
- Strong facilitation, presentation, and communication skills, with the ability to make complex information clear and practical
- Experience developing learning content and training materials
- Ability to coordinate work across multiple stakeholders, priorities, and project timelines
- Strong organizational, analytical, and problem-solving skills
- Comfortable working in complex software or technology environments
- Bilingual French and English preferred
- Experience implementing, supporting, or training users on EMR/EHR solutions
- Experience working in a clinical or hospital environment
- Experience with digital adoption platforms, in-application guidance, or other technology-enabled learning solutions
- Knowledge of instructional design approaches such as ADDIE
- Experience with learning content authoring tools
- Experience using AI tools to support training development, content creation, knowledge management, or learner engagement
- Experience with Jira, Confluence, Smartsheet, or similar collaboration and project management tools
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
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