Service Relationship Specialist supporting Manulife’s group benefits clients and partners. Managing escalations, reports, presentations, plan administration, and adoption of digital group benefits tools.
About the role
- Sales Representative converting high-intent leads for AI healthcare solutions. Collaborating with clinicians and healthcare practitioners for effective product demonstrations and pipeline management.
Responsibilities
- Own high-intent inbound demand and convert interest into qualified pipeline for the Canadian sales team
- Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up
- Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value
- Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships
- Build deep product mastery so you can answer questions in the moment, not defer or deflect
- Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream
- Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase
Requirements
- Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market
- Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight
- Relentlessly curious. You want to understand how things really work, not just follow a checklist
- Motivated by ownership, growth, and uncapped upside
- Energized by responsibility rather than structure
- Clear communicator who can think on their feet and hold their own in real conversations
- Comfortable with ambiguity and excited by building something, not inheriting something
- Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you
Benefits
- Healthcare, Dental, Vision benefit options
- 401k with 3% match
- Personal development budget of $500 per annum
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
- The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
- The opportunity to fast track your startup career!
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