Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Customer Success Manager role at Hive focused on optimizing email marketing strategies for clients. Supporting partners and enhancing customer experience for a leading event marketing platform.
Responsibilities
- Provide email marketing strategy to customers and update them on best practices
- Keep regular contact with key customers ensuring they get the most out of Hive
- Onboard customers and partners helping them succeed with the product
- Listen to customer feedback deciding what's added to the product roadmap
- Direct marketing efforts towards new effective strategies sharing findings and trends for new educational content
- Support top existing partners including agencies, e-commerce, and tech platforms
- Help craft customer experience strategy while scaling
Requirements
- 2+ years of experience in customer success, account management, or a similar role
- Strong communicator confident in connecting with clients through multiple channels
- Self-motivated, eager to identify new opportunities
- Natural problem solver identifying issues and solutions
- Detail-oriented writer conveying complex concepts simply
- Comfortable using Hubspot and Customer Success Management tools
- Bonus points for B2B experience or hands-on email marketing experience
Benefits
- Meaningful salary, commission, and equity: you’re rewarded based on impact
- Work fully remote in Canada
- Flexible work hours: choose your 9-5 as long as it’s not disruptive
- Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
- Live Experience stipend: a stipend to experience live events
- Unlimited vacation/PTO policy
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