Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
About the role
- IT Support Technician at Sandvik Mining providing support and maintenance for IT infrastructure. Responsible for improving system performance and efficiency alongside team collaboration.
Responsibilities
- Assist in creating and supporting IT plans aligned with departmental goals and objectives
- Provide support and maintenance for IT infrastructure, including networks, telecommunications, hardware, servers, basic software, and databases
- Help evaluate and implement new processes and technologies to improve system performance and efficiency
- Support IT planning activities, including risk identification and lifecycle tracking
- Assist with managing IT requests, projects, and system or infrastructure enhancements
Requirements
- College or university education in Information Technology or a related field
- 2-5 years of direct IT support or related experience
- Strong organizational and communication skills
- Working knowledge of Windows, Microsoft Office Suite, networking, cybersecurity, and computer hardware
- Experience with Workday and Dayforce is considered an asset
- Bilingual in French and English
Benefits
- An excellent comprehensive compensation package including a pension plan with matching
- competitive health, dental, life and disability benefits
- ongoing development and training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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