About the role

Technical Customer Success Manager enhancing customer journeys with Honeycomb's observability tools. Driving adoption and success for clients in a remote role based in Canada.

Responsibilities

Own the post-sales relationship for a portfolio of accounts
Drive value & outcomes with technical sponsors and champions
Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
Represent the customer in internal meetings with Engineering and Product Management
Partner with the rest of our team in East to grow our brand and business in the region
Keep up to date on Honeycomb technologies and product offerings

At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
Previous Customer Success, Technical Account Management, Sales or Customer Services experience
Strong organizational skills and ability to handle many simultaneous conversations in email and chats
Deep process orientation and willingness to test, establish and document new processes in a startup environment
Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
Working knowledge of the Enterprise software subscription lifecycle and associated processes
Excellent written and verbal technical communication skills.
Nice To Haves:
Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)

A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...