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About the role

  • Administrative Support Clerk processing life and disability claims for Canadian financial services provider. Managing records, payments, inboxes, and continuous process improvements in a hybrid workplace.

Responsibilities

  • Open, process, and close short-term and long-term disability claim files according to established procedures
  • Scan, file, and track documents related to the Life Insurance and Disability sectors
  • Perform administrative and financial transactions, including setting up direct deposits, processing invoices, cashing cheques, and managing issued payments
  • Manage departmental inboxes and process and distribute mail and special deliveries
  • Participate in resolving more complex situations
  • Contribute to continuous improvement, innovation, and process optimization initiatives

Requirements

  • Relevant post-secondary diploma or minimum three years of relevant experience in a structured administrative or operational environment
  • Experience ideally within insurance, financial services, or complex administrative services sectors
  • Accuracy, attention to detail, and reliability
  • Strong organizational skills and ability to manage priorities and meet deadlines
  • Excellent interpersonal, communication, and collaboration skills
  • Client-focused and solution-oriented
  • Autonomy, sound judgment, and confidence handling complex or ambiguous situations
  • Excellent command of French, spoken and written
  • Intermediate knowledge of English
  • Daily communication with English-speaking clients and partners across Canada via email and phone

Benefits

  • A work environment where learning and development are combined with a collective pursuit of excellence
  • Artificial intelligence tools available to everyone
  • Healthy, safe, equitable, and inclusive workplace
  • Hybrid work environment with flexibility and access to inspiring and innovative workspaces
  • Flexible group insurance plans
  • Competitive retirement savings plan
  • Employee share purchase plan
  • Vacation program and wellness and personal development days
  • Telemedicine services
  • Employee and Family Assistance Program (EFAP)
  • Ergonomic equipment program
  • Performance bonus
  • Discounts on iA products

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

HybridMontrealCanada

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