ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
IA
CMDB Data Manager – ServiceNow Platform
Posted 2 weeks ago
About the role
- Gestionnaire de données CMDB travaillant avec l'équipe plateforme ServiceNow. Garantir la qualité des données CMDB et contribuer à l'automatisation des processus TI.
Responsibilities
- CMDB data governance and quality
- Collaborate with IT teams to define and document relevant Configuration Items (CIs) and their essential attributes.
- Ensure these definitions are understood and applied consistently across the organization.
- Implement and operate data quality controls (accuracy, completeness, consistency).
- Identify and correct duplicate, obsolete, or incorrect data.
- Manage the lifecycle of Configuration Items so the CMDB reflects the actual state of the infrastructure.
- Map and maintain relationships between CIs, following the CSDM (Common Service Data Model).
- Plan, execute, and monitor automated discovery activities (Discovery, Cloud Discovery).
- Analyze discovery errors and collaborate with responsible teams to address root causes.
- Participate in integrating CMDB data sources (connectors, APIs, cloud or on‑premises providers).
- Ensure data is properly reconciled using Identification and Reconciliation Engine (IRE) rules.
- Contribute to automating data ingestion processes wherever possible.
- Work with ITSM teams so the CMDB effectively supports incident, problem, change, and asset management.
- Participate in transformation projects involving ServiceNow, observability, cloud, or automation.
- Train and raise awareness among IT users on CMDB data best practices.
- Contribute to the platform roadmap by proposing improvements to reduce technical debt and increase the value of data.
- Respond to audits related to CMDB data and process compliance.
Requirements
- Degree in Computer Science, Information Systems, Software Engineering, Information Management, or equivalent experience.
- Relevant experience in IT data management, systems administration, CMDB, IT inventory, observability, or a related field.
- Understanding of configuration concepts, relationships between IT components, and data governance.
- Strong interest in automation, continuous improvement, and operational reliability.
- Ability to collaborate with technical and non‑technical teams.
- Meticulous, analytical, and strong problem‑solving skills.
- Experience with ServiceNow (CMDB, Discovery, ITSM, ITOM, ITAM).
- Knowledge of the ITIL framework.
- Experience with cloud environments (Azure, AWS, Google Cloud).
- Familiarity with data integration, APIs, or automation.
- ServiceNow certifications (CSA, CIS) or willingness to obtain them.
- Candidates with partial experience but strong learning potential and an interest in CMDB are strongly encouraged to apply.
Benefits
- Flexible group benefits
- Competitive retirement plan
- Employee stock purchase plan
- Vacation policy and wellness & personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonuses
- Discounts on iA products
- And more!
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