ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
About the role
- ServiceNow Engineer designing, developing, and supporting ServiceNow applications for Equitable Bank. Collaborating with stakeholders and ensuring the integrity of the ServiceNow instance while providing technical support and documentation.
Responsibilities
- Design, develop, and implement ServiceNow applications, modules, and integrations using best practices and industry standards
- Customize and configure ServiceNow modules and workflows to meet specific business requirements and improve overall system functionality
- Collaborate with stakeholders to gather and analyze business needs and translate them into functional requirements and technical specifications for ServiceNow applications
- Develop and maintain integrations between ServiceNow and other external systems, applications, and databases, ensuring seamless data flow and system interoperability
- Utilize scripting languages such as JavaScript and ServiceNow-specific scripting tools to automate tasks, create business rules, and enhance system functionalities
- Provide technical support and troubleshooting assistance to users, addressing issues related to ServiceNow applications, configurations, and integrations
- Conduct thorough testing and debugging of ServiceNow applications to ensure accuracy, performance, and reliability, identifying and resolving any defects or issues
- Create detailed technical documentation, including system designs, configuration guides, and user manuals, to facilitate effective system maintenance, support, and knowledge transfer
- Collaborate with cross-functional teams, including implementation partners, business analysts, system administrators, project managers, and the Manager, ServiceNow Centre of Excellence to ensure successful project delivery and timely resolution of issues
- Participate in group and peer code review sessions for quality assurance and adherence to standardized practices
- Support application rollout and upgrade projects by working with our internal teams as well as vendors. Prioritize tasks and provide status updates. This may involve non-business hour work
- Attend requirement gathering sessions with business units to clarify the required behaviour, and the risks and impacts to the Bank.
- Support the Manager, ServiceNow Centre of Excellence with status report generation and backlog prioritization.
Requirements
- bachelor’s degree in computer science or equivalent experience
- Minimum of 2 years of experience as a ServiceNow Developer or a similar role, working with ServiceNow platform and related technologies
- In-depth knowledge and hands-on experience with ServiceNow platform, modules, and development tools, including ServiceNow application development tools, workflows, UI policies, business rules, and client scripts
- Proficient in JavaScript, HTML, CSS, and other web technologies
- Experience with REST and SOAP web services, XML, JSON, and database concepts
- Preferred certifications include Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications
- Strong analytical and problem-solving skills with the ability to understand complex business requirements and translate them into effective technical solutions
- Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders
- Ability to work collaboratively in a fast-paced, team-oriented environment, contributing to a positive and supportive work culture
- Strong attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision
- Flexibility to adapt to changing priorities and project requirements, demonstrating a proactive and results-oriented approach
- Eagerness to stay up to date with the latest ServiceNow developments, technologies, and industry trends, and willingness to continuously expand and refine technical skills.
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
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