ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
About the role
- ServiceNow Administrator responsible for the administration, configuration, and maintenance of Stantec's ServiceNow platform. Collaborating with stakeholders for technical solutions and ensuring platform compliance.
Responsibilities
- Contribute to the daily administration, configuration, and maintenance of Stantec’s ServiceNow environment.
- Implement custom scripts, business rules, client scripts, UI policies, and UI actions.
- Develop and maintain integrations between ServiceNow and external systems using APIs, web services (REST/SOAP), and third-party tools.
- Build and enhance automation workflows for ITSM, ITOM, HRSD, or other ServiceNow modules to improve operational efficiency.
- Manage the overall health of the platform, perform upgrades, and ensure high availability.
- Work closely with stakeholders, including business analysts and IT teams, to gather requirements and translate them into technical solutions.
- Conduct thorough testing and create detailed documentation for new and modified features.
- Ensure solutions comply with security and data protection standards.
Requirements
- ServiceNow Certified Application Administrator (CSA).
- 3+ years of experience administering the ServiceNow platform in an enterprise IT environment.
- Strong scripting skills (JavaScript, HTML, AngularJS).
- Familiarity with API frameworks, integrations, and ITIL principles.
- Demonstrated ability to solve problems using structured methodologies.
- Experience managing time effectively across concurrent tasks and projects.
- Strong attention to detail, communication, and documentation skills.
- Proficiency with Microsoft Office Suite.
- Experience with Agile development methodologies (preferred).
- ITIL v4+ Foundation certification (preferred).
- ServiceNow Certified Application Developer (CAD) (preferred).
- Proven track record of ServiceNow platform development and enhancements (preferred).
- Knowledge of additional technologies such as AngularJS, Bootstrap, or SQL (preferred).
Benefits
- Health insurance
- Dental plans
- Vision plans
- Wellness program
- Health care spending account
- Wellness spending account
- Group registered retirement savings plan
- Employee stock purchase program
- Group tax-free savings account
- Life and accidental death & dismemberment (AD&D) insurance
- Short-term/long-term disability plans
- Emergency travel benefits
- Tuition reimbursement
- Professional membership fee coverage
- Paid time off
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