ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
IA
Software Solutions Architect – ServiceNow Platform
Posted last week
About the role
- Software Solutions Architect contributing to strategic technology solutions at iA Financial Group. Leading technology integration and architectural decisions while optimizing processes across business units in Quebec.
Responsibilities
- Translating business needs into technology solutions and ensuring delivery aligned with architectural design
- Leading solution governance by proposing, reviewing, and approving architecture decisions in accordance with enterprise guidelines
- Ensuring seamless integration of solutions within existing ecosystems and proposing pragmatic workarounds when needed
- Guaranteeing solution integrity and quality from design through delivery (end-to-end)
- Aligning technology solutions with strategic objectives and contributing to process optimization
- Providing multidisciplinary leadership to delivery teams and internal/external partners
- Supporting project success by contributing to timeline, scope, and budget management
- Ensuring traceability of architectural decisions and maintaining related documentation
- Enforcing architecture methodologies and processes within the organization
- Contributing to the evolution of architecture frameworks in collaboration with enterprise architecture
- Maintaining accurate information related to applications under your responsibility
- Performing ongoing technology watch to identify best practices and emerging trends
Requirements
- Holds a bachelor’s degree in computer science or a related field
- Has a minimum of 12 years of experience in IT, including at least 5 years in architecture roles
- Demonstrates strong expertise in the ServiceNow platform (ITSM, ITOM, CMDB, SPM, Now Assist, etc.)
- Recognized for strong leadership within multidisciplinary teams
- Solid knowledge of cloud environments (security, integration, performance, etc.)
- Can effectively manage complex, multi-dimensional initiatives
- Excels in communication, simplification, negotiation, and conflict resolution
- Thrives in ambiguous, fast-evolving environments
- Has experience in large-scale transformation initiatives
- Familiar with DevOps, Agile, Lean, MVP, and ITIL practices
- Fluent in French (spoken and written)
- Intermediate level of English required
Benefits
- Flexible group insurance plans
- Competitive retirement plan
- Share purchase plan
- Vacation and wellness days
- Telemedicine services
- Employee and family assistance program
- Ergonomic equipment program
- Performance bonus
- Discounts on iA products
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