ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
About the role
- Lead Analyst maximizing the value of the ServiceNow platform at CBC/Radio-Canada. Leading and coordinating analyst team efforts and ensuring alignment with corporate technology initiatives.
Responsibilities
- Help the Corporation maximize the value of its ServiceNow platform
- Find solutions to complex problems and bridge the gap between business needs and technology solutions
- Act as the primary liaison between business partners and T&I resources
- Lead and coordinate the work of the analyst team while providing essential coaching
- Play a lead role throughout the entire solution lifecycle—from analysis and configuration to testing and maintenance
- Ensure that all enhancements are aligned with the broader portfolio and proactively raise potential risks or strategic misalignments to the Senior Manager
- Provide support, assistance, guidance, and coaching to all analysts on the team to ensure high-quality deliverables
- Manage the analyst team’s workload based on requirements, priorities, and availability
Requirements
- Bachelor’s degree or Master’s Degree in Business Administration, Information Systems, Computer Science, Software Engineering, or equivalent
- 5+ years of cross-functional experience as a Business or Systems Analyst
- 3+ years of in-depth, hands-on experience with ServiceNow platform administration and architecture
- Extensive knowledge of ServiceNow modules (ITSM, CMDB, Discovery)
- Strong experience with Web Services, REST API, XML, XSLT, JSON, and JavaScript
- Proven experience in software integration principles, specifically with Oracle Fusion and/or Workday
- Proven ability to coach team members and manage workload priorities in a fast-paced environment
- Exceptional problem-solving, troubleshooting, and analytical skills with high attention to detail
- Excellent communication skills in both English and French (written and spoken).
Benefits
- Flexible work arrangements
- Professional development
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