ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
About the role
- ServiceNow consultant designing integration solutions using industry best practices and hands-on development. Focus on Field Service Management, Customer Service Management, and ITSM.
Responsibilities
- Diseñar las soluciones de ServiceNow utilizando las mejores prácticas de la industria.
- Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas.
- Implementar Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM) e ITSM.
- Desarrollo práctico en scripting de ServiceNow.
Requirements
- Experiencia en la creación de soluciones de ServiceNow utilizando las mejores prácticas de la industria.
- Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas.
- Experiencia en la creación de diseños de solución e implementación de Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM) e ITSM.
- Experiencia práctica en el desarrollo de scripting en ServiceNow como Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.
- Experiencia en la implementación de la plataforma ServiceNow para soluciones de integración y automatización.
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