ServiceNow System Administrator maintaining ITSM platforms for TD, a global financial institution. Configuring workflows, integrations, security, reporting, and platform improvements in a hybrid Toronto role.
About the role
- Junior IT Systems Administrator supporting technical operations, user support, and WordPress management at Ideal Siding, a leading siding renovation company. Collaborating on IT operations and providing helpdesk assistance.
Responsibilities
- Support day-to-day IT operations, user support, CRM administration, SaaS tools, and the technical support of WordPress websites.
- Serve as a first-line support contact for WordPress website requests, escalating complex issues as needed.
- Support WordPress administration, including users, permissions, access, plugins, themes, and basic configuration.
- Assist with website-related technical support, including hosting, DNS, SSL, domains, backups, staging environments, uptime monitoring, security updates, and deployment coordination.
- Provide internal helpdesk support, troubleshooting, and escalation support.
- Assist with workstation setup, equipment coordination, hardware tracking, and basic device provisioning.
- Create and maintain clear SOPs, checklists, and knowledge base articles.
Requirements
- Required experience in IT support, systems administration, technical support, or a similar role.
- 1+ year of hands-on WordPress experience.
- Working knowledge of WordPress administration and common website technical issues.
- Basic understanding of hosting, DNS, SSL, domains, backups, staging environments, and website infrastructure.
- Experience with user access management, SaaS administration, MFA, and basic security best practices.
- Familiarity with Google Workspace administration.
- Basic HTML/CSS knowledge.
- Strong documentation, organization, troubleshooting, and follow-through skills.
- Ability to coordinate with vendors, internal teams, franchise partners, and non-technical stakeholders.
- Clear communication skills and a customer-service mindset.
Benefits
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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