Pharmacy Assistant processing prescriptions and coordinating specialty medication deliveries for Canadian patients. Supporting Sentrex Health Solutions’ pharmacy and patient support services remotely.
About the role
- Remote Pharmacist providing virtual medical information support for a leading biotechnology firm. Responsible for documentation, compliance calls, and patient support within regulatory guidelines
Responsibilities
- Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations
- Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
- Enroll participants in educational seminars
- Provide patient support to patients enrolled in Patient Support Programs
- Collect demographic data and disposition for product, sample and literature fulfillment
- Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Exhibit effective communication and tele-management skills
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
- Adhere to all company policies and Standard Operating Procedures
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
- Update and submit resume upon requests for audits
Requirements
- Doctor of Pharmacy (PharmD)
- Valid pharmacist license in the province of practice
- Excellent verbal, written and listening communication skills
- Available for rotating shifts Monday – Friday between 8 am EST and 8 pm EST
- Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook
- Ability to join frequent meetings and calls without disruption or disconnecting
- Competency with Call Center Telephone Technology
- Pleasant telephone manners
- Ability to work both independently and within a group setting
- Results oriented, excellent organizational skills and ability to work cross-functionally
- Organizational skills, including working on multiple projects simultaneously
- Strong problem-solving skills
Benefits
- Health Benefits as of day 1 of employment
- Length of Service Awards
- Quarterly Star Awards
- Yearly Inizio Circle of Excellence Awards
- Referral bonus
- Library of online training courses
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