IT
Linguistic QA and resource development for AI project. Seeking Haitian Creole experts to ensure quality native language AI outputs.
About the role
- AI Solutions Lead at InnoSoft responsible for enhancing AI capabilities within business units and managing customer intelligence platforms.
Responsibilities
- The AI Solutions Lead is responsible for driving applied AI outcomes across business units
- A phased build of a cross-platform data + knowledge aggregator for customer-facing teams
- Manage customer intelligence platform focused on support and optimization
- Conduct AI maturity assessments and build tools for high-ROI opportunities as directed
- Establish feedback loops and develop governance guidelines for the group
- Facilitate AI workshops and coaching across the portfolio
Requirements
- Demonstrated ability to build AI-powered tools end-to-end, from data to interface
- Comfort operating with ambiguity and incomplete data — this is a greenfield build with an aggressive first-deliverable timeline
- Strong business instincts: able to translate Support, Finn, and ARM team needs into system design decisions
- Coaching disposition: comfortable pairing with, teaching, and unblocking non-technical teammates as part of the daily work
- Disciplined focus: able to resist scope creep and shiny-object distractions in favor of shipping the August 1 deliverable
- Familiarity with HubSpot, Zendesk, or similar CRM/support platforms a plus
- Experience in SaaS or B2B software environments preferred
Benefits
- Continuous growth opportunities
- Team retreats to places like Chicago, Niagara Falls and Blue Mountain
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