About the role

Senior Product Manager responsible for enterprise picking tools at Instacart. Leading product strategy, collaboration with engineers, and improving retailer operations for fulfillment.

Responsibilities

Own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
Build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
Work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
Partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
Define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
Represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.
Experience in B2B product management, enterprise software, client services, or partner success teams
Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)