Field Claims Specialist, Property

Posted 2 hours ago

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About the role

  • Field Claims Specialist inspecting large and complex property claims for Intact, providing customer service and conducting investigations on-site. Collaborating with various teams and adhering to company standards.

Responsibilities

  • Conduct on-site inspections and investigate large and complex commercial lines and personal lines claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties
  • Handle Field tasks on behalf of telephone adjusters.
  • Provide a superior quality of customer service to external and internal customers.
  • Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
  • Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
  • Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
  • Assist in the evaluation and negotiation of large losses
  • Anticipate recoveries and direct the investigation accordingly.
  • Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
  • Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
  • Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
  • Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Requirements

  • 5+ years experience in handling large and complex commercial and personal lines property claims
  • Experience handling claims in the field
  • Have a valid driver's license and a good driving record.
  • University degree or any combination of training and experience deemed relevant for the role
  • Completed CIP Designation is an asset

Benefits

  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
  • Pension offerings that provide flexibility and long-term security

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$94,200 - CA$115,200 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridMississaugaCanada

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