Lifestyle Claims Adjuster at Aviva managing claims for watercrafts and RVs. Delivering exceptional customer experiences and ensuring timely claim resolutions.
About the role
- Senior Property Claims Adjuster guiding customers through the claims process from first notice to resolution. Collaborating with vendors and experts while managing a diverse portfolio of complex claims.
Responsibilities
- Guide customers who have experienced a loss to their personal property through the claims process from first notice to resolution
- Analyze facts, interpret policy wordings, determine coverage, and assess damages on residential large-loss files (typically over $100K) and other complex scope/repair claims
- Develop and execute action plans to address all aspects of each claim and drive timely progression
- Manage financials end to end: establish and adjust reserves and deliver prompt, equitable settlements in line with Intact policies and standards
- Provide clear direction and expectations to field/independent adjusters and vendors; review deliverables for quality and timelines
- Collaborate with experts (appraisers, engineers, contractors, environmental specialists) to resolve technical issues and maintain file momentum
- Deliver superior service to policyholders and internal partners; proactively communicate status, next steps, and rationale
- Maintain current knowledge of Intact’s products, estimating tools, appraisal and investigation techniques, building codes, and market conditions
- Ensure compliance with regulatory requirements, documentation standards, and best practices
Requirements
- 5+ years of property claims handling experience, including residential large-loss files; catastrophe experience is an asset
- Strong construction knowledge and proficiency with estimating/review (e.g., Xactimate or equivalent); ability to read and challenge scopes and estimates
- Demonstrated negotiation and conflict management skills; able to navigate complex coverage and settlement discussions
- Exceptional written and verbal communication skills with a passion for customer service
- Highly organized, results-driven, and self-directed; effective in a fast-paced, evolving environment
- Adaptable, forward-thinking, and continuous-improvement oriented
- Effective in a hybrid work environment; proficient with collaboration and claims systems
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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Degree requirement
No Education Requirement
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