Lifestyle Claims Adjuster at Aviva managing claims for watercrafts and RVs. Delivering exceptional customer experiences and ensuring timely claim resolutions.
About the role
- Senior Field Claims Adjuster investigating relatively complex commercial and personal lines property claims. Collaborating with customers and various related teams while providing exceptional service.
Responsibilities
- Conduct on-site inspections and investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
- Handle Field tasks on behalf of telephone adjusters.
- Provide a superior quality of customer service to external and internal customers.
- Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively.
- Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
- Assist in the evaluation and negotiation of large losses.
- Anticipate recoveries and direct the investigation accordingly.
- Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
- Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
- Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
- Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Strong aptitude for technology with excellent computer skills
- Demonstrates strong problem solving and troubleshooting skills
- Valid driver's licence with a good driving record
- Can travel on short notice
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
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