Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Adjuster managing transportation, equipment, and cargo claims in a remote or hybrid role. Requires 5+ years of experience and client-facilitating services in Alberta, Canada.
Responsibilities
- Prompt contact and follow up with policy holders and claimants
- Investigate the cause and report to clients with solid recommendations
- Using supplied technology, scope and establish quantum of damages
- Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements
- Provide high level of customer service to clients and the insured throughout the claims process
- Participate and share ownership and responsibility for after-hours customer service requirements when required
Requirements
- At least 5 years of relevant experience with an established client base and proven track record
- Additional professional claims related designation such as FCIP, CFEI, CLA, FCIAA, or postsecondary qualification or equivalent national or international designation
- Superior ability to interpret complex coverage conditions and exclusions
- Superior report writing ability, and proven ability to analyze and present claim data to insurers in an organized and professional manner
- Ability to oversee and direct consultants, appraisers, lawyers, forensic accountants and engineers, and other experts to ensure timely and effective claim resolution
- Extensive specialist claim handling experience in physical damage to power units, trailers, equipment and cargo, theft and fraud investigations, environmental impairment related to fuel spills and transport related spills of other pollutants, subrogation liability and bodily injury investigations, accident benefits, and transport related property (warehouses, terminals, maintenance facilities)
Benefits
- Pay-for-Performance Incentives
- Work-Life Balance & Hybrid/Remote Work Opportunities
- E-flex Benefits Program & Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training, Career Development, and Employee Recognition Programs
- Reimbursement for Adjusting Licenses and Dues
- Employee Referral Bonuses
- Employee Perks (access to vendor discount programs)
Job title
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