Lifestyle Claims Adjuster at Aviva managing claims for watercrafts and RVs. Delivering exceptional customer experiences and ensuring timely claim resolutions.
About the role
- Property Claims Specialist managing claims for residential losses in Canada. Analyzing policy wording, assessing damages, and ensuring prompt settlements with strong customer service focus.
Responsibilities
- Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims
- Develop an action plan to ensure all aspects of the claim are addressed
- Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards
- Ensure clear and concise information and direction are provided to vendors
- Work with experts, including consultants, appraisers, engineers, and others, to help drive progress throughout the claim
- Provide superior customer service to external and internal customers, and answer queries related to the claims process
- Keep up-to-date on Intact’s insurance products, appraisal and investigation techniques, and service standards
Requirements
- 8+ years of property claims-handling experience, including major-loss residential files; catastrophe experience is an asset
- Adaptable and agile in a rapidly evolving business
- A passion for customer service with strong written and verbal communication skills
- Self-motivated and capable of working in a fast-paced environment
- A forward-thinker who can foster new ideas
- Superior organizational skills and results-driven
- Demonstrated negotiation and conflict-management skills
- Ability to learn and work effectively in a hybrid environment
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Pension offerings provide flexibility and long-term security for employees
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