Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Catastrophe Field Claims Specialist managing on-site inspections and settlements for residential property claims. Offering exceptional customer service and collaborating with policyholders and vendors during catastrophe events.
Responsibilities
- Conduct on-site investigations and inspections for residential property claims arising from catastrophe events
- Investigate, evaluate, negotiate, and settle moderate to high-complexity property claims , including large loss files
- Interpret insurance policy wordings and determine coverage, liability, and appropriate reserves
- Document claim files thoroughly with notes, evaluations, estimates, and decision rationale
- Prepare, review, critique, and negotiate reconstruction estimates using industry-standard estimating platforms
- Ensure prompt, fair, and equitable claim resolution in accordance with company guidelines and authority levels
- Process claim payments within established authority
- Communicate empathetically and professionally with policyholders during stressful loss situations
- Work collaboratively with contractors, restoration vendors, engineers, and other service providers to bring claims to completion
- Negotiate settlements with insureds and vendors in alignment with business standards
- Support catastrophe response initiatives and contribute to meeting productivity, quality, and customer service objectives
- Participate in continuous improvement initiatives related to claims practices and processes
- Provide guidance or support to Claims Assistants or junior team members as required
Requirements
- 3–5+ years of experience adjusting residential property claims, including moderate to complex losses
- Experience handling catastrophe or large-loss residential property claims preferred
- Post-secondary education, diploma, or relevant certification
- CIP designation completed or in progress
- Strong knowledge of property coverage interpretation and claim investigation
- Proven ability to manage a high-volume pending inventory in a fast-paced CAT environment
- Excellent verbal and written communication skills with a strong customer-service mindset
- Valid driver’s license and ability to travel within assigned CAT territory
- Technical & Industry Experience: Proficiency with property estimating software (e.g., Xactimate, Xactanalysis)
- Experience using claims management systems (e.g., Guidewire ClaimsCenter)
- Ability to review and negotiate complex reconstruction scopes and pricing
- Bonus Qualifications: IICRC Certification (or willingness to obtain)
- HAAG Certification (or willingness to obtain)
- Experience adjusting auto claims is an asset
- Bilingualism is considered an asset
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
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