Field Claims Adjuster investigating, scoping, and settling property, casualty, and liability claims for ClaimsPro. Supporting policyholders, claimants, and clients across the Saskatoon area in a hybrid environment.
About the role
- Bilingual Mechanical Claims Adjuster appraising and estimating mechanical automobile claims for Sym-Tech. Responsible for auditing claims and ensuring coverage under warranty contracts.
Responsibilities
- Review customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract.
- Take repair facility calls regarding claim submissions, questions or concerns.
- Determine specific failure, procedures used to determine failure and discuss part and labour pricing.
- Determine whether an independent inspection is required.
- Determine preferred method of repair based on pricing and remaining warranty.
- Verify parts prices for labour times through nationally published labour time guides
- Authorize repairs, towing, and requested qualifying rental cars after all required procedures have been completed.
- Assist dealers in handling unsettled claims by consulting with service personnel or customers.
- Provide timely and effective communication of decisions to claimants and / or team.
- Meet productivity objectives set by the department in terms of average handle time, average first response time, service levels, and overall adherence to company service guidelines.
- Treat each customer encounter with best-in-class customer service.
Requirements
- Minimum of 5 years of automotive mechanical repair experience is preferred.
- Fully bilingual in both French and English (written and spoken).
- Excellent written and verbal communication and negotiation skills.
- Automotive Service Technician/Motor Vehicle Mechanics license preferred but not mandatory.
- Intermediate computer skills including: MS Word, Excel and Outlook.
- Familiarity with nationally published labour time electronic guides such as Alldata and Mitchell Pro Demand.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions.
- Ability to read, analyze, and interpret general business correspondence and technical procedures.
- Ability to work independently and in a team environment.
- Ability to travel to the office from time to time.
Benefits
- A fun, fast paced culture
- Opportunities to grow and develop your career
- On-going industry training programs and professional development opportunities
- A workplace that supports workplace diversity, equity, and inclusion
- A strong promoter of women in the automotive industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Field Claims Adjuster investigating, scoping, and settling property, casualty, and liability claims for ClaimsPro. Serving policyholders and clients in a hybrid Regina - based role.
Field Claims Adjuster investigating, valuing, and settling property, liability, and casualty claims for ClaimsPro. Serving policyholders and clients across the Prince Albert area in a hybrid role.
Auto Claims Adjuster managing commercial and personal claims for Sedgwick, a claims - management company. Evaluating liability, reserves, subrogation, settlements, and client communications.
Cyber/Tech Claims Specialist handling complex cyber claims for CFC’s Canadian admitted insurance offering. Coordinating policyholders, brokers, and specialist vendors from notification through settlement.
Senior Claims Analyst managing complex liability claims for Maxwell Claims, a Canada - wide claims services provider. Delivering coverage, settlement, reserve, and client - service expertise remotely across Canada.
Claims Coordinator processing disability and life claims for Canadian employers at DMI. Reviewing paperwork, coordinating referrals, and supporting timely case assignment.
Accident Benefits Claims Specialist managing complex automobile claims for Intact, a Canadian insurance provider. Investigating, negotiating, and resolving claims while supporting Alberta’s Care - First reform transition.
Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
Senior claims specialist analyzing, negotiating, and settling auto and general liability claims. Supporting clients, brokers, litigation, and Independent Adjusters for Canadian TPA Helmsman.