Claims Adjuster assessing home - related claims as part of a team at Intact. Focusing on customer service and efficient claims management with a diverse workforce.
About the role
- Bilingual Mechanical Claims Adjuster appraising and estimating mechanical automobile claims for Sym-Tech. Responsible for auditing claims and ensuring coverage under warranty contracts.
Responsibilities
- Review customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract.
- Take repair facility calls regarding claim submissions, questions or concerns.
- Determine specific failure, procedures used to determine failure and discuss part and labour pricing.
- Determine whether an independent inspection is required.
- Determine preferred method of repair based on pricing and remaining warranty.
- Verify parts prices for labour times through nationally published labour time guides
- Authorize repairs, towing, and requested qualifying rental cars after all required procedures have been completed.
- Assist dealers in handling unsettled claims by consulting with service personnel or customers.
- Provide timely and effective communication of decisions to claimants and / or team.
- Meet productivity objectives set by the department in terms of average handle time, average first response time, service levels, and overall adherence to company service guidelines.
- Treat each customer encounter with best-in-class customer service.
Requirements
- Minimum of 5 years of automotive mechanical repair experience is preferred.
- Fully bilingual in both French and English (written and spoken).
- Excellent written and verbal communication and negotiation skills.
- Automotive Service Technician/Motor Vehicle Mechanics license preferred but not mandatory.
- Intermediate computer skills including: MS Word, Excel and Outlook.
- Familiarity with nationally published labour time electronic guides such as Alldata and Mitchell Pro Demand.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions.
- Ability to read, analyze, and interpret general business correspondence and technical procedures.
- Ability to work independently and in a team environment.
- Ability to travel to the office from time to time.
Benefits
- A fun, fast paced culture
- Opportunities to grow and develop your career
- On-going industry training programs and professional development opportunities
- A workplace that supports workplace diversity, equity, and inclusion
- A strong promoter of women in the automotive industry
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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