LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager, Digital Enablement position focused on managing and coordinating complex projects for Intact. Responsible for overseeing the program operating rhythm and cross-workstream dependencies.
Responsibilities
- Own the program operating rhythm
- Maintain a single source of truth for scope, schedule, risks, decisions, and status
- Prepare and run steering committees: agenda, decision papers, KPI/budget/status pack, minutes, and action tracking
- Build and maintain the integrated program plan across all workstreams
- Manage cross-workstream dependencies, critical path, and the release calendar
- Operate the Change Control Board (intake, impact assessment, recommendations)
- Maintain a decision log with owners and due dates and ensure decisions are communicated and implemented
- Ensure quality gates are planned and met
- Chair weekly risk/issue reviews and escalate only material risks per thresholds
- Track budget burn vs. baseline, manage forecasts and variances
- Oversee partnership for delivery performance, staffing, scope adherence, and contract/SOW alignment
- Maintain stakeholder map and communication plan and tailor updates for executives, business owners, and workstreams
- Coordinate go-live readiness (UAT results, defect triage, security approvals, ops runbooks, support model, rollback plans)
- Lead go/no-go and hypercare planning and confirm monitoring and incident response are in place
- Ensure adherence to security/compliance and data/privacy requirements and capture sign-offs
Requirements
- 5-7 years of experience in project management
- Experience with Adobe Experience Manager an asset
- Agile certification (SAFe, POPm, etc.) an asset
- Track record running complex, multi-workstream programs with formal governance (SteerCo, CCB) in a matrixed environment
- Experience establishing and owning an operating rhythm: status packs, decision logs, RAID management, and executive communications
- Exposure to both agile and waterfall (or hybrid) delivery models
- Familiarity with enterprise environments: security/compliance, data privacy, vendor/partner management, and contract/SOW alignment
- Comfortable interfacing with executives, business owners, technology teams, and external partners
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
- Performance-led financial rewards
- Opportunities for professional development
- Support for career growth
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