LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Senior Technical Product Owner leading net-new product development within the enterprise ecosystem at Intact. Collaborating with stakeholders to build a scalable, high-performance product roadmap.
Responsibilities
- Convert company strategy and partner needs into a clear product vision and outcome-based roadmap for new capabilities.
- Own prioritization with a value/risk/effort lens, balancing customer value, speed, platform limits, and compliance.
- Keep a rolling 3–4 quarter roadmap; run quarterly planning and mid-quarter reviews aligned with business, finance, and GTM.
- Define MVP-to-GA launch scopes and maturation phases, balancing delivery speed with reliability and observability.
- Partner with architects and tech leads to align product scope with target-state architecture; influence design around microservices boundaries, domain events, data contracts, and HPC workflows.
- Ensure non-functional requirements (latency targets, throughput, availability, resiliency, security, cost) are captured and enforced.
- Contribute to or review design artifacts (API specs, event schemas, sequence diagrams, SLOs/error budgets) and ensure consistent standards across services.
- Champion platform health: manage technical debt, dependency strategies, back-pressure/queueing concerns, and performance/cost trade-offs.
- Author PRDs, clear user stories, and acceptance criteria tied to measurable outcomes.
- Drive delivery cadence with engineering; proactively manage dependencies across microservices and shared platforms; coordinate with DevOps/SRE for releases and incident readiness.
- Plan controlled rollouts using feature flags, canary deployments, and A/B tests; ensure UAT, runbooks, and support documentation are complete.
- Align regularly with business stakeholders on outcomes, roadmap changes, and risk/mitigation plans; run effective steering updates.
- Synthesize input from customers, internal users, sales, and CX; set expectations on feasibility, timelines, and trade-offs.
Requirements
- 5–8+ years product management with 2–3+ in technical/TPM roles building net-new products in enterprise or platform environments.
- Hands-on experience partnering in microservices/event-driven architectures; familiarity with streaming platforms (e.g., Kafka/Pulsar/Kinesis), API design, and data contracts.
- Understanding of high-performance compute and performance engineering concepts (throughput, parallelization, backpressure, caching, cost/perf trade-offs).
- Proficiency with Jira/Azure DevOps, Confluence/Notion; analytics (Amplitude/Mixpanel); observability and dashboards (Grafana/Datadog/New Relic/Prometheus) and BI (Tableau/Power BI/Looker).
- Excellent stakeholder management and communication skills; track record of delivering outcomes across cross-functional teams.
- Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.
- No Canadian work experience required however must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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