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Salesforce Technical Lead – Production Support
LinkedIn Recruiter Post
Seeking an experienced Salesforce Technical Lead for production support in Toronto. Must have 10+ years, Copado, and L2/L3 support expertise.
About the role
- Salesforce Administrator managing and optimizing systems for Jack.org, ensuring fundraising and program tracking. Collaborating with diverse teams to improve workflows and enhance data integrity.
Responsibilities
- Configure and customize Salesforce to support fundraising, donor management, grants tracking, program management, and outcome measurement.
- Create and maintain custom objects, fields, validation rules, flows, and automation.
- Assess readiness for and support migration to Salesforce Nonprofit Cloud.
- Maintain data integrity for donor, volunteer, supporter, and youth records.
- Design and maintain reports and dashboards that track fundraising performance and organizational KPIs.
- Troubleshoot and resolve Salesforce system issues in a timely manner.
- Develop and maintain documentation for system configurations, policies, and procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent professional experience
- Salesforce Certified Administrator strongly preferred
- Experience with Salesforce Nonprofit Success Pack (NPSP) and nonprofit fundraising operations required or highly preferred
- Minimum of three + (3+) years of Salesforce administration experience, including automation, reporting, user management, and data governance.
- Experience leading Salesforce implementations, upgrades, integrations, or nonprofit system migrations.
- Understanding of nonprofit fundraising metrics (e.g., donor retention and campaign ROI) and program outcome tracking.
- Strong analytical, communication, and collaboration skills.
- Commitment to the organization’s mission and values.
Benefits
- Professional development opportunities
- Remote work options
- Training & documentation
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