About the role

Salesforce Administrator managing and optimizing systems for Jack.org, ensuring fundraising and program tracking. Collaborating with diverse teams to improve workflows and enhance data integrity.

Responsibilities

Configure and customize Salesforce to support fundraising, donor management, grants tracking, program management, and outcome measurement.
Create and maintain custom objects, fields, validation rules, flows, and automation.
Assess readiness for and support migration to Salesforce Nonprofit Cloud.
Maintain data integrity for donor, volunteer, supporter, and youth records.
Design and maintain reports and dashboards that track fundraising performance and organizational KPIs.
Troubleshoot and resolve Salesforce system issues in a timely manner.
Develop and maintain documentation for system configurations, policies, and procedures.

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent professional experience
Salesforce Certified Administrator strongly preferred
Experience with Salesforce Nonprofit Success Pack (NPSP) and nonprofit fundraising operations required or highly preferred
Minimum of three + (3+) years of Salesforce administration experience, including automation, reporting, user management, and data governance.
Experience leading Salesforce implementations, upgrades, integrations, or nonprofit system migrations.
Understanding of nonprofit fundraising metrics (e.g., donor retention and campaign ROI) and program outcome tracking.
Strong analytical, communication, and collaboration skills.
Commitment to the organization’s mission and values.