About the role

Senior Product Designer creating intuitive payment experiences for clinics at Jane. Collaborating with design teams to enhance user research and product outcomes in a high-growth SaaS environment.

Responsibilities

Create payments experiences that feel efficient, clear, and as painless as possible, helping customers get paid faster and with more confidence.
Advocate for our customers by grounding decisions in thoughtful user research, clearly representing their needs, and helping teams stay focused on solving real problems.
Step confidently into leadership moments by aligning stakeholders, communicating the why behind your work, and using storytelling to bring teams along.
Raise the bar for quality by delivering consistently strong design outcomes, iterating based on real-world usage, and creating experiences that build trust and delight over time.
Turn ambiguous and abstract problems into tangible, well-framed solutions, helping shift the team from feature-focused execution toward true systems thinking.

5+ years of product design experience in a SaaS or similar environment.
Strong systems thinking and design skills, with a portfolio that demonstrates clarity, craft, and intentional decision-making across complex workflows.
Experience leading user research and turning insights into decisions that improve product outcomes.
Fluency with modern design tools and comfort working in iterative, collaborative workflows.
Understanding of how AI systems work and how to design trustworthy, human-centered AI supported experiences.
Proven ability to manage stakeholders at all levels through clear storytelling.