Bilingual customer experience specialist supporting Plan Members and providers for Manion, a Canadian benefits administration firm. Handling coverage, claims, and service inquiries across phone, email, and live chat.
About the role
- Customer Experience Advocate helping Jerry.ai simplify car and home insurance through its app. Handling calls, policy service requests, coverage guidance, and customer feedback remotely.
Responsibilities
- Take great care of customers and identify coverage gaps, eligible discounts, and renewal increases
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn the insurance product panel and match customers with suitable insurers
- Develop deep knowledge of Jerry’s app
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Provide product feedback and help improve the customer experience
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Must currently reside in an eligible hiring location
- Must be legally authorized to work in the U.S. for U.S. locations
- P&C insurance license status is requested; the license may be obtained after hiring
Benefits
- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K plan with employer matching
- Paid vacation time
- Paid time off
- Paid parental leave
- Stock equity / stock options
- Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities in insurance
- P&C insurance license paid for if needed
- Wellness benefits
- Equity opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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