Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Senior Product Manager enhancing tools for franchise networks in home services at Jobber. Managing complex product initiatives and collaborating across teams to drive success.
Responsibilities
- Build a deep understanding of our customers: Franchise and multi-unit groups consisting of home service businesses (such as plumbing companies, landscapers, electricians etc.) spread across industries, locations and sizes.
- Drive complex, business-critical Franchise and multi-unit product initiatives. Define a vision, strategy, and roadmap that enables a diverse portfolio of these users.
- Prioritize opportunities into a cohesive product roadmap that ties customer and partner needs with Jobber’s business goals and competitive landscape.
- Synthesize learnings across Franchise and multi-unit categories into common denominator product investments.
- Balance short-term wins with long-term strategic bets that span across categories.
- Partner closely with other departments across the company (e.g. Business Development, Sales, Success, Product Marketing, and more) to launch and scale new ideas.
- Define and monitor key product metrics across discovery, adoption, revenue, churn and engagement to track the success of your bets, stepping in when things are not tracking with business goals.
- Engage and cultivate relationships with Franchise and multi-unit users to influence shared cross-team directions and manage risks or trade-offs. Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams.
Requirements
- 5+ years of product management experience, with evidence of shipping real things and seeing them through to long-term outcomes.
- Direct experience participating in BD or partnership cycles as a product voice: RFP responses, roadmap conversations with prospects, or partner-facing demos with large or enterprise customers.
- A track record of influencing roadmap decisions across teams you don't own, using customer evidence and business cases rather than authority.
- Experience working with multi-stakeholder customers where the decision-maker and the end user are different people with competing needs.
- Comfort operating across a broad product surface rather than going deep on a single area.
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
- Matching in RRSP, TFSA or FHSA
- Stock options
- A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
- Annual stipends for health and wellness
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