Patient Service Coordinator at BioScript overseeing patient enrollment and customer interactions. Driving patient satisfaction through efficient handling of inquiries and coordination of care.
JL
Bilingual Customer Concierge, 12-15 month contract
Posted 13 hours ago
About the role
- Bilingual Customer Concierge at John Brooks Company ensuring customer satisfaction and resolving inquiries. Engaging with clients through various communication channels in a dynamic environment.
Responsibilities
- Provide timely, professional responses to customer inquiries and issues, ensuring high satisfaction levels.
- Proactively communicate with customers about promised ship dates and any changes to their orders.
- Facilitate the return process, ensuring customers have a seamless experience with credit notes and order issues.
- Maintain accurate and up-to-date records of all customer communications in the CRM system.
- Provide regular updates to customers regarding the status of their orders and shipments.
- Identify and refer complex technical inquiries to the appropriate internal personnel for resolution.
- Collaborate with internal teams to expedite critical orders or those for target accounts.
- Keep customers informed about their inquiries, order statuses, shipments, and any potential issues.
- Exhibit courtesy, patience, and a positive attitude in all customer interactions, enhancing the overall customer experience.
- Recognize when issues need to be escalated to the Customer Experience Manager and seek assistance as needed.
- Collect and provide feedback from customers to internal teams to identify areas for improvement.
- Engage in ongoing self-development and training opportunities to enhance customer service skills and product knowledge.
- Work closely with the sales and distribution teams to ensure customer needs are met efficiently.
Requirements
- Bilingual in English and French, with strong communication skills in both languages
- College Diploma in a related field, AND/OR a minimum of 1 to 3 years of related experience in customer service.
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.).
- Must have excellent written and verbal communication skills in both English and French
- Ability to multitask and deal with a variety of demands.
- Excellent organizational and time management skills.
- Knowledge of mechanics is considered as asset.
- B2B customer experience.
Benefits
- Competitive remuneration ($55,000-$65,000)
- Vacation pay on each pay.
- A culture that encourages creative thinking and initiative—your ideas matter.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Patient Service Coordinator at BioScript, managing patient inquiries and coordinating care. Strong focus on customer service and critical thinking skills in a vibrant healthcare team.
Patient Service Coordinator serving as liaison between patients and healthcare providers in Edmundston. Handling inquiries, coordinating care, and ensuring patient satisfaction in a hybrid work environment.
Patient Service Coordinator at a healthcare call center ensuring enrollment in programs and addressing patient inquiries empathetically. Role involves handling communications and maintaining data confidentiality.
Bilingual Hub Patient Services Specialist supporting the Patient Support Program on a 12 - month contract. Providing administrative and operational support for patient service delivery in a fully remote environment.
Bilingual Member Experience Representative at GroupHEALTH engaging with Plan Members through various communication channels. Managing customer experiences regarding benefits coverage and claim submissions.
Strategic Merchandiser working with sales teams to develop merchandise strategies for key accounts. Driving product selection, vendor collaboration, and revenue achievement in promotional products industry.
Bilingual Claims Agent role at Beneva assisting customers in French and English with claims. Key responsibilities include managing claims and providing exceptional customer service.
Associate role in CIBC's Commercial Banking team providing client acquisition and relationship management support. Involved in evaluating business opportunities and contributing to growth initiatives.
Bilingual Campaign Specialist creating digital and print marketing communications for Sun Life Clients in Canada. You will collaborate with internal teams and manage multiple projects effectively.