Bilingual Member Experience Representative at GroupHEALTH engaging with Plan Members through various communication channels. Managing customer experiences regarding benefits coverage and claim submissions.
About the role
- Bilingual Claims Agent role at Beneva assisting customers in French and English with claims. Key responsibilities include managing claims and providing exceptional customer service.
Responsibilities
- Receive calls regarding automobile and property claims
- Initiate and open claim files
- Collect all required information to determine policy validity
- Confirm liability and the applicable deductible to the policyholder
- Refer policyholders to our partner service providers
- Schedule estimate appointments with policyholders
- Provide support to the claims department by performing other related duties
Requirements
- Vocational diploma (Diplôme d’études professionnelles - DEP) or equivalent
- Customer service experience and comfortable with phone-based interactions
- Proficiency in French (spoken and written) and advanced proficiency in English (spoken and written)
Benefits
- Health insurance
- Defined-benefit pension plan
- Flexible schedule
- Vacation time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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