Bilingual Patient Care Navigator managing patient enrollments, reimbursement, and service coordination for Sentrex Health Solutions. Providing dedicated support to patients and healthcare teams for optimal therapy access.
About the role
- Bilingual Patient Care Coordination Virtual Assistant supporting patient care in telehealth. Delivering administrative support for a healthcare practice with a focus on professionalism and communication.
Responsibilities
- Answer inbound patient phone calls in both English and Spanish.
- Coordinate patient intake and appointment scheduling.
- Assist patients with appointment preparation and follow-up instructions.
- Coordinate laboratory orders and diagnostic testing.
- Guide patients through the preoperative medical clearance process.
- Escalate clinical questions appropriately to healthcare providers.
- Prepare physician notes and supporting documentation.
- Fax medical records and clinical documentation.
- Coordinate communication with referring providers and healthcare partners.
- Maintain accurate patient records within practice systems.
- Update patient information and appointment statuses.
- Communicate professionally with patients, providers, and partner organizations.
- Monitor and respond to email communications promptly.
- Manage multiple administrative workflows while meeting time-sensitive deadlines.
- Maintain organized and accurate patient documentation.
- Assist with general operational and administrative tasks as assigned.
Requirements
- Previous healthcare or medical office experience
- Bilingual in English and Spanish
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced healthcare environment
- Proactive, dependable, and able to follow established clinical workflows
- Committed to building a long-term working relationship
- HIPAA certification required (or willingness to obtain prior to start)
- Experience answering patient phone calls and coordinating patient care
- Strong computer and documentation skills
- Experience working with Electronic Medical Records (EMR/EHR) systems preferred
- Experience with Microsoft Office is a plus, but not required.
- Strong written and verbal communication skills in both English and Spanish.
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
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