Bilingual Patient Care Navigator managing patient enrollments, reimbursement, and service coordination for Sentrex Health Solutions. Providing dedicated support to patients and healthcare teams for optimal therapy access.
About the role
- Bilingual Fraud Advisor at RBC Advice Centre supporting clients with fraud prevention and security solutions. Engaging through various communication channels while managing client relationships and risks.
Responsibilities
- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements
- Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight.
- Bilingualism (English and French) required
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
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