Research Director analyzing integration, API management, and AI - enablement markets for IDC, a global technology intelligence provider. Forecasting growth, advising clients, and presenting insights to technology leaders.
About the role
- GHL and AI automation manager building outbound, nurture, and conversational AI systems. Supporting Jumpfactor’s digital marketing campaigns for MSP and IT clients.
Responsibilities
- Lead the strategy, development, and ongoing improvement of Jumpfactor’s GHL-based outbound, intent, nurture, automation, and AI systems
- Own the strategy and execution of GHL, outbound, intent, nurture, and automation systems
- Build and manage workflows, automations, APIs, webhooks, and integrations across GoHighLevel, n8n, HubSpot, and other platforms
- Use AI agents to automate campaign setup, lead engagement, qualification, follow-up, appointment booking, and reporting
- Build and optimize cold outbound, email nurture, SMS, funnel, pipeline, and conversational AI workflows
- Develop campaign messaging, copy, CTAs, offers, segmentation, and conversion paths
- Ensure campaigns are technically sound and aligned with lead generation and business objectives
- Build, test, and optimize AI voice agents using Retell, Vapi, GHL Voice AI, or similar platforms
- Create reusable MSP and IT-specific nurture tracks, outbound sequences, funnels, templates, prompts, and campaign collateral
- Use AI to customize, brand, and launch campaign assets across multiple client accounts
- Research MSP, IT, cybersecurity, and client markets to create relevant messaging and collateral
- Analyze campaign performance, lead quality, engagement, and conversion results and implement improvements
- Troubleshoot workflow, integration, automation, and campaign issues
- Establish testing and quality assurance processes before and after campaign launch
- Maintain SOPs, workflow documentation, prompts, and technical instructions
- Provide internal training and participate in client support or strategy calls when required
- Continuously research and implement new AI, automation, RevOps, and conversational AI solutions
- Take projects from concept through launch and optimization
- Successful candidates undergo a series of assessments
Requirements
- Advanced experience with GoHighLevel, including CRM, workflows, funnels, pipelines, email, SMS, campaigns, and automations
- Strong experience building automations and integrations using n8n
- Experience working with APIs, webhooks, HubSpot, and connected CRM systems
- Strong understanding of outbound email, email nurturing, lead generation, funnels, and conversion
- Strong marketing judgment across copy, offers, CTAs, audience targeting, and campaign strategy
- Experience using AI-native tools such as Claude, Claude Code, ChatGPT, or similar platforms
- Experience building AI agents or automated lead engagement and qualification systems
- Ability to manage both the technical and marketing sides of a project
- Ability to independently take projects from concept through launch and optimization
- Strong written and verbal English communication skills
- Strong troubleshooting, problem-solving, and project management skills
- Experience with Retell, Vapi, GHL Voice AI, or other conversational AI platforms
- Experience building AI SDRs, voice agents, or automated appointment-setting systems
- Knowledge of email deliverability, lead scoring, segmentation, routing, and pipeline automation
- Experience managing scalable systems across multiple client accounts
- Experience in an agency, SaaS, RevOps, GTM, or marketing technology environment
- Experience creating reusable campaign libraries, workflows, templates, and collateral
- Experience working with MSPs, IT service providers, cybersecurity companies, or technology clients is a strong asset
- Ability to independently research unfamiliar industries and translate findings into relevant campaigns
- Demonstrated interest in testing and building with emerging AI and automation tools
- Must work Mondays to Fridays from 9:00 a.m. to 5:30 p.m. EST with a time tracker
- Must speak and write English fluently for work
Benefits
- Very competitive compensation package
- 100% Remote work
- Collaboration with a highly skilled international team
- Abundant growth opportunities and career advancement
- Performance-based bonuses recognize your impact
- Access to paid training, courses, events, and conferences
- Paid social events fostering team camaraderie
- Weekly learning programs
- State-of-the-art technologies and tools
- Independent contractor arrangement
- Time tracker
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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