About the role

Private Client Manager managing high-net-worth client relationships for Kensington, a luxury travel company. Planning bespoke journeys and coordinating hotels, air, villas, yachts, expeditions and private aviation.

Responsibilities

Own and manage a portfolio of high-net-worth and ultra-high-net-worth households as their primary point of contact and trusted travel advisor
Build long-term client relationships by understanding preferences, priorities, travel patterns and expectations
Plan and manage hotels, air, transfers and other standalone travel services
Orchestrate bespoke land journeys, villas, yachts, expeditions and private aviation through Kensington’s broader ecosystem
Maintain end-to-end oversight from initial request and planning through booking, travel and post-trip follow-up
Review client-facing recommendations, itineraries and arrangements as the final quality-control layer
Manage client communication, expectations, timelines and issues, coordinating internal teams and external partners through resolution
Maintain comprehensive client profiles and travel histories in Kensington systems
Identify opportunities to deepen household relationships and increase Kensington’s share of clients’ travel
Collaborate across Kensington teams and external partners to deliver a seamless client experience

5+ years of experience in luxury travel, hospitality, concierge, private client services or another high-touch luxury environment
Demonstrated success managing high-value client relationships with a strong understanding of HNW and UHNW clientele expectations
Strong knowledge of luxury hotels, destinations and international travel
Experience with villas, yachts, private aviation and complex travel is an asset
Exceptional relationship-building, written and verbal communication skills
Polished and highly professional client presence
Meticulous attention to detail and strong sense of ownership
Ability to identify gaps, anticipate needs and ensure nothing falls through the cracks
Exceptional organizational skills and ability to manage multiple households, journeys and competing priorities simultaneously
Strong judgment, resourcefulness and composure when resolving complex or time-sensitive client needs
Ability to coordinate across multiple teams while maintaining clear accountability for the client experience
High degree of discretion and professionalism when handling confidential client information
Commercially minded, with an understanding of how exceptional service drives client retention, referrals and long-term relationship value
Genuine passion for travel and commitment to delivering an exceptional standard of service

Employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act
Highly personalized travel experiences and exposure to luxury travel, hospitality, private client services, villas, yachts, expeditions and private aviation