Senior Engineering Manager leading OLO’s guest ordering, experimentation, and menu - quality systems. Owner’s AI platform helps local restaurants grow revenue and operate digitally.
About the role
- Engineering Manager leading platform services teams at Kong, responsible for core infrastructure services. Driving technical execution in a high-performance engineering environment focused on security and reliability.
Responsibilities
- Lead, mentor, and grow a team of 8-12 platform and backend engineers across multiple service domains.
- Build a strong engineering culture focused on reliability, security, operational excellence, and continuous improvement.
- Drive technical execution across authentication, authorization, search, notifications, and audit logging services.
- Partner with product managers to define roadmaps, prioritize work, and align team efforts with business objectives.
- Conduct regular 1:1s, provide coaching and feedback, and support career development for all team members.
- Lead hiring efforts to scale the team, including defining role requirements, conducting interviews, and making hiring decisions.
- Collaborate with cross-functional teams including Gateway, Dev Portal, Analytics and other product teams on platform integration.
- Establish engineering best practices for distributed systems, security, observability, and incident response.
- Drive technical strategy and architectural decisions for platform services and infrastructure.
- Manage team performance through goal setting, performance reviews, and fostering accountability.
- Own incident response, on-call rotations, and operational excellence for critical platform services.
- Ensure compliance with security standards and regulatory requirements for authentication and audit systems.
- Communicate technical progress, system health, and strategic recommendations to senior leadership.
- Balance platform reliability and stability with delivering new features and capabilities.
- Advocate for the team's needs in terms of resources, tooling, and organizational support.
Requirements
- 3+ years of engineering management experience leading teams of 5+ engineers.
- 8+ years of total software engineering experience with strong technical background in distributed systems, platform engineering, or backend services.
- Demonstrated success building and scaling high-performing engineering teams.
- Deep expertise in at least one area: identity and access management (IAM), distributed systems architecture, or platform infrastructure.
- Strong experience with authentication and authorization technologies (OAuth 2.0, OIDC, JWT, SAML, RBAC).
- Proven ability to drive execution on complex, mission-critical systems with high availability requirements.
- Strong technical credibility with ability to engage in architecture discussions, code reviews, and technical decision-making.
- Experience hiring, onboarding, and developing engineers at different seniority levels.
- Strong communication skills with ability to influence across technical and non-technical audiences.
- Experience working in fast-paced environments and balancing competing priorities.
- Knowledge of cloud platforms (AWS preferred) and container orchestration (Kubernetes).
- Understanding of microservices architecture and API design best practices.
- Experience with high-throughput, low-latency systems and performance optimization.
- Track record of fostering inclusive and collaborative team environments.
- Ability to provide technical guidance while empowering teams to make decisions.
- Experience managing globally distributed teams across multiple time zones.
Benefits
- Offers Equity
- Offers Bonus
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