Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Client Support Technician providing first tier problem diagnosis and response for clients at Kyndryl. Maintaining asset database and assisting with technical requests in a high volume environment.
Responsibilities
- Provide first tier problem diagnosis and response to calls from a variety of clients
- Monitor the IMAC perform queue throughout the province
- Install basic software and move hardware
- Assist with ID Admin Workstation create and modify requests
- Provide on-site and remote information systems technology assistance and resolution of routine and non-routine problems
- Maintain the Asset Database to monitor which assets are allocated to Client Users
- Function in a high volume environment with diverse and high impact problems
Requirements
- Troubleshooting and resolving PC hardware and software issues, including Microsoft Windows Operating System issues
- Providing first level customer facing phone and email support
- Troubleshooting and resolving problems, including a range of technology such as printers, computers, peripherals and mobile devices
- Creating and modifying workstations in Active Directory
Benefits
- Competitive wage
- Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)
- Ongoing training and professional development opportunities
- Seasonal events and socials
- A robust awards/recognition program
- A friendly work environment where your team is always willing to help
- A leadership team that actually cares about you and wants you to love your job
Job title
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Experience level
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Location requirements
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