Technical Support Analyst supporting EcoOnline’s workplace safety and sustainability SaaS customers. Troubleshooting, triaging, documenting, and resolving issues across multiple support channels.
About the role
- Technical Support Informatics Software Specialist providing Level 1 support for LGC software applications. Collaborating with customers and internal teams for effective issue resolution and quality assurance.
Responsibilities
- Provide daily technical support to customers in the use of LGC Software applications.
- Support methods include telephone, e-mail, and online customer meetings.
- Document customer issues, actions, and resolutions within Salesforce Case files.
- Collaborate with cross-functional teams to manage inquiries and improve processes.
Requirements
- Fluency in both written and verbal English and French is required.
- Bachelor’s degree in a field related to life sciences.
- Minimum of 2 years customer support experience.
- Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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