About the role

Branch Supervisor overseeing technicians, scheduling, customer service and field-job invoicing for Liebherr-Canada’s equipment operations in Winnipeg.

Responsibilities

Oversee Field Service operations for the assigned branch through supervision and direction of field service technicians
Plan, schedule and manage performance to ensure exemplary customer service
Support and communicate with designated Field Service Technicians
Oversee daily scheduling and planning to meet customer expectations
Serve as frontline customer contact for Field Service requests, follow-up and service issues
Assist customers and technicians with technical issues by phone, email and in person; escalate as required
Prepare service and repair quotes
Build customer relationships and resolve or escalate customer issues
Open work orders, including monthly No Charges
Review, approve and enter service reports, timesheets, work orders and parts requisitions
Monitor work in progress and ensure timely closing and invoicing of field jobs
Maintain safety rules and procedures
Liaise with Parts regarding ordering and availability
Perform other duties as assigned

Experience within the Heavy Equipment or related industry
Heavy Equipment License is preferred
3+ years Supervisory or Management experience is required
OEM experience strongly preferred
Exceptional interpersonal, coaching & leadership skills
High level of professionalism and ability to interact calmly while under pressure
Agile and adaptable to the changing demands of the industry
Customer and employee centric
Computer proficient in Word and Excel (MS Office Suite)
Valid driver's license is required