About the role

Implementation Consultant managing customer onboarding for Lightspeed’s golf technology and cloud commerce platform. Coordinating training, resources, billing, payments, and implementation timelines.

Responsibilities

Conduct kick-off calls with customers to outline processes and manage customer expectations
Ensure customer training is completed throughout onboarding
Schedule internal resources for project-related tasks, including hardware installation, starting the customer billing cycle, and setting up payments processing
Communicate implementation status and send reminders of upcoming training dates
Manage a segment of customers through the onboarding process
Maintain consistent and timely customer updates based on task completion and customer responsibilities
Update customer records in the CRM and other web-based tools to reflect project updates and timelines
Manage the time from sales close to customer system usage
Ensure great customer satisfaction ratings
Report to the Manager

A flexible work environment
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities to grow your skills and career
Health and wellness credit
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave
Medical, dental, wellness, life and disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off
Continuous learning opportunities
Global mobility
Benefits designed to support you