Bilingual Learning & Development Specialist designing and delivering training solutions for Gordon Food Service. Focused on improving performance outcomes and business results in the food service industry.
About the role
- Manages training programs and develops training materials for Little Caesars. Ensures operational success through effective training and development of colleagues.
Responsibilities
- Supports company by ensuring proper implementation of all training programs in the assigned region
- Effectively manages existing training programs and assists in creating new programs/classes as necessary
- Implements certified training store and certified trainer programs
- Conducts needs analysis and determines training needs for regional markets
- Provides cost/benefit analysis to show projected impact of training programs
- Continually reviews material to ensure up-to-date training materials in classes
- Communicates operational procedures to regional markets on a timely basis
- Develops locally relevant training procedures and materials
- Works with quality assurance and research to implement new products and procedures
- Assists in working with resources to design training manuals, videos, and training aids
- Oversees classroom training for company stores and franchisees
- Develops training class schedules and communicates them to individuals
- Executes and manages the train-the-trainer process
- Supports corporate colleague training and development programs
- Develops and conducts mandated training associated with laws
- Monitors compliance and develops plans for continuous improvement
Requirements
- Bachelor’s degree in business, training and development, communication or related field
- At least 5 years’ experience in training and development within QSR industry
- Evidence of strong interpersonal, relationship building, negotiation and influencing skills
- Evidence of excellent written and verbal communication, presentation and classroom instruction skills
- Ability to fluently communicate in English
- Demonstrated analytical and critical thinking skills
- Ability to create methods to document training initiatives
- Knowledge of and the ability to research culturally suited training programs for international markets
- Awareness of adult learning processes
- Ability to review operational and training materials for accurate translation
- Ability to travel throughout the region, securing necessary documentation
- Restaurant training and/or operations experience
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid holidays and paid time off
- legal and counseling services
- flexible spending accounts
- disability and adoption benefits
- perks of being associated with professional sports teams
- access to events at Little Caesars Arena and Comerica Park
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