Rate Analyst pricing air and ocean freight for Livingston International, a global customs brokerage and freight forwarding company. Maintaining carrier rates, quoting clients, and supporting Sales and Operations.
Responsibilities
Provide pricing, quotes, and top-notch customer service for client and agent requests
Provide quotes to clients, agents, and sales representatives within standardized time frames
Assist freight operations and sales with rate requests
Update and maintain quote logs and reports
Maintain and update air and ocean freight carrier rates for the branch
Analyze carrier net rates to ensure the company receives the best rates
Keep client quotations updated and current in conjunction with Sales and Operations
Develop relationships with carriers, agents, and Livingston business partners
Inform customers of industry, news, and regulatory changes by telephone and/or email
Assist the Sales department with quote follow-up
Communicate with the IFTS Manager Freight as required
Perform other related duties assigned by management
Adhere to established policies and procedures
Report to the Manager, IFTS Freight
Collaborate with Sales, Operations, other Livingston business partners, and agents
Requirements
3 years of related experience
Required: Associates Degree or post-secondary education
Strong operational knowledge of international Air and Ocean transportation requirements, including dangerous goods regulations, carriers, and agent network
Exceptional communication and interpersonal skills
Ability to develop relationships with people at all levels inside and outside the company
Ability to work effectively with Operations, agents, and business partners in Canada and the US
Customer-focused problem-solving ability
Analytical ability
Organized and detail-oriented, with ability to multitask, handle a large volume of work, and meet deadlines in a fast-paced environment
Strong working knowledge of MS Office, including Word and Excel
Benefits
Part Time with Benefits
Incentive opportunities
Comprehensive benefits
Professional development
Flexible, growth-oriented environment
Continuous learning opportunities
Long-term support
Accommodations available for applicants and employees with disabilities throughout the recruitment process
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