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Dynamics 365 Customer Engagement Solution Architect
Posted 2 hours ago
About the role
- Dynamics 365 Customer Engagement Solution Architect supporting Microsoft's cloud solutions at Long View. Collaborating with Business Development and Account Managers to implement client solutions for their business challenges.
Responsibilities
- Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365 solutions
- Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
- Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs
- Provide pre-sales technical assistance, demonstrations, and product education as required
- Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements
Requirements
- 5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules
- 3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM
- 3+ years of consulting experience
- Extensive experience with Microsoft Dataverse and Power Platform
- Experience using Azure DevOps for gathering and documenting business processes and requirements for the system with key business users
- Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer engagement system
- Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes
Benefits
- Great people and culture
- Comprehensive benefits plan
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
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