Philips health technology integration consultant implementing and supporting ECG systems and HL7/DICOM interfaces. Configuring healthcare networks and diagnosing complex technical issues for Canadian customers.
About the role
- Spanish bilingual Service Desk Consultant providing Tier I IT and communications support for Long View, a North American IT provider. Troubleshooting incidents and delivering service excellence to global clients.
Responsibilities
- Submit fully documented customer issues into a ticket management system
- Analyze symptoms, determine urgency, and where possible provide issue resolution
- Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible and manage incidents through their lifecycle
- Understand and assist with internal and external escalations
- Identify process improvement opportunities and collaborate with peers and leads to improve service delivery
- Provide tier I support for IT and communications systems used with the service desk
- Deliver service excellence while servicing clients across the globe
Requirements
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak Spanish and English fluently in a professional environment
- Excellent Spanish bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work over weekends
- ITIL Incident Management understanding
- A+ Certification
Benefits
- Recognition programs
- Great people and culture
- FUN
- Possibility of contract extension or conversion to FTE
Job title
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Degree requirement
No Education Requirement
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