Lead Product Manager shaping AI - enabled appointment, queue, and video banking software for financial institutions. Driving product strategy, roadmaps, customer value, and responsible AI innovation.
About the role
- Associate Product Manager supporting Health & Dental portfolio within Manulife. Collaborating across teams to manage product enhancements, market intelligence, and product lifecycle.
Responsibilities
- Serve as a product SME, responding to inquiries and providing guidance to distribution partners, customer service, claims, and other internal teams
- Interpret product contracts and documentation to ensure clarity and consistency across channels
- Partner with Marketing to support development and maintenance of product collateral, digital content, and advisor-facing materials
- Assist with annual product reviews, identifying enhancement opportunities and contributing to product improvement recommendations
- Support implementation of product changes, including regulatory updates, compliance requirements, and feature enhancements
- Document product updates and ensure alignment across internal teams and stakeholders
- Work closely with Pricing, Underwriting, Legal, Compliance, Account Management, and Technology to support new sponsor onboarding, product launches, and plan updates
- Assist with business case development and implementation activities for new or enhanced offerings
- Collaborate with internal partners to ensure seamless execution across the product lifecycle
- Conduct market and competitive analyses to monitor trends, identify gaps, and surface opportunities for differentiation
- Synthesize insights into actionable recommendations that support product strategy and portfolio growth
- Provide clear, concise updates on product initiatives, timelines, and risks to product leadership
- Participate in governance meetings and support alignment across product, distribution, marketing, and operations
- Build strong working relationships with internal and external stakeholders to drive clarity and progress
Requirements
- Bachelor’s degree required
- 2–4 years of experience in product management, insurance, financial services, or a related field
- Strong understanding of insurance concepts (Health, Dental, Affinity, Group, or Individual insurance experience preferred)
- Ability to interpret product documentation and translate it into clear guidance
- Experience analyzing data and synthesizing insights into recommendations
- Strong communication, collaboration, and project coordination skills
- Ability to manage multiple priorities and work effectively in a hybrid environment (three days in-office per week)
Benefits
- health, dental, mental health, and vision insurance
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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