Director of AI responsible for vision and strategy at Manulife, driving AI/ML adoption and impact. Leading a high-performing team to develop AI-driven solutions for revenue growth and customer retention.
Responsibilities
Set the Canada AI vision and multi year roadmap aligned to business strategy
Translate strategy into an executable, value anchored portfolio
Deliver impact at scale: lead use cases across pricing/underwriting optimization, fraud detection & deterrence, health analytics, and sales enablement
Ship GenAI to production with robust security, governance, and telemetry
Own the product lifecycle: problem framing, scoping, design, modeling, validation, productionization (MLOps)
Lead, coach, and grow a team of Data Scientists and ML Engineers
Institutionalize excellence: establish standards, reusable methods, and tooling
Partner with Data Engineering, Data Office, Risk, Legal/Compliance, and IT
Create intake & prioritization discipline: manage a transparent backlog
Measure and communicate value: define OKRs and success metrics
Advance practice: champion Responsible AI, privacy, security, and Model Risk Management
Requirements
10+ years in advanced analytics/data science (ML, optimization, causal/experimental design)
5+ years leading teams and complex cross functional programs
Proven record of value delivery (material revenue uplift, cost reduction, fraud savings, health outcomes)
Hands on familiarity with modern data/ML stacks: Azure, Databricks/Spark, feature stores/pipelines, Python and SQL
Strong data wrangling and visualization fundamentals
GenAI experience applying RAG, prompt engineering, retrieval, embeddings, and document understanding to production use cases
MLOps & governance: CI/CD for ML, model lifecycle management, monitoring (performance, drift, stability), bias/fairness, lineage, documentation, and audit readiness
Executive communication & influence: able to simplify complexity, align stakeholders, and drive adoption in a matrixed, regulated environment
People leadership: track record building high performing, engaged teams; culture carrier for collaboration, feedback, inclusion, and continuous improvement
Benefits
Health insurance
Dental
Mental health benefits
Vision
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension and global share ownership plan with employer matching contributions)
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