Business Analyst translating stakeholder needs into Oracle data requirements for Canada’s Indigenous - owned technology services company. Validating datasets, user stories, and data quality with engineering teams.
About the role
- Senior Business Analyst advancing Manulife’s digital payments, APIs, and real-time money movement platforms. Translating requirements into scalable customer-centric payment solutions.
Responsibilities
- Analyze and document business and technical requirements for payments processing, real-time money movement, and digital customer experiences
- Clarify and translate business requirements into detailed system functionality
- Analyze end-to-end payment flows involving RTR, Interac, domestic payment networks, credit/debit transaction flows, and cross-border/exchange network integrations
- Review APIs supporting payment systems and recommend integration approaches
- Develop process maps and workflows for end-to-end payment journeys
- Create data mapping documents for transaction data, settlement flows, and reconciliation processes
- Test APIs using Bruno/Postman and document payment-related error scenarios
- Investigate incidents using SQL to troubleshoot payment failures, delays, and reconciliation issues
- Support operational teams with payment and transaction-related inquiries
- Develop documentation for new processes, system enhancements, and payment features
- Build and maintain HTML email templates for digital onboarding and payment-related communications
- Communicate payment system and technical concepts in clear, business-friendly language
- Partner with stakeholders to improve UX/UI in digital payment journeys
- Conduct discovery sessions with business and technical stakeholders
- Support delivery and user acceptance testing of digital and mobile payment features
- Collaborate with engineering teams to validate integrations with core payment systems
- Ensure solutions align with business objectives, compliance, and scalability requirements
- Contribute to modernization of legacy payment systems
Requirements
- University degree or equivalent business experience
- More than 5 years as a Business Analyst in a technology-driven or payments-focused environment
- Proven experience as an IT Business Analyst or similar role in a technology-driven environment
- Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications
- Knowledge of project management methodology and workflow design
- Experience analyzing APIs, including endpoints, parameters, authentication, and error handling
- Ability to create process maps, workflows, and detailed data mapping documents
- Familiarity with API testing tools such as Bruno, Postman, or similar
- Proficiency in SQL for production investigation and root cause analysis
- Basic knowledge of HTML and ability to build or edit email templates
- Ability to manage multiple demands and competing priorities
- Strong written and verbal communication skills
- Good organization, problem-solving, and analytical ability
- Ability to work independently or as part of a team
Benefits
- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Health, dental, mental health, and vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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