Senior Business Analyst advancing Manulife’s digital payments, APIs, and real - time money movement platforms. Translating requirements into scalable customer - centric payment solutions.
About the role
- Senior Business Systems Analyst owning requirements, analysis, and validation for Manulife’s financial-services initiatives. Leading stakeholder workshops, integration analysis, prioritization, and post-implementation reviews.
Responsibilities
- Own elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives
- Facilitate workshops with competing stakeholder interests and guide participants toward documented decisions
- Analyze complex cross-system processes to identify root causes and simplify work
- Challenge and reframe requirements to clarify underlying business problems and desired outcomes
- Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations
- Define data mappings, interface requirements, and non-functional requirements for complex integration work
- Partner with engineering and architecture teams to assess solution options, feasibility, and business implications
- Clarify prioritization and value trade-offs for scope decisions
- Own user acceptance testing and business validation, including criteria, scenarios, defect triage, and business sign-off
- Maintain requirements traceability, documentation quality, and analysis standards
- Mentor less experienced analysts and lead peer reviews
- Represent the business perspective in design sessions, governance forums, and prioritization discussions
- Lead post-implementation reviews to assess intended outcomes and benefits
- Lead analysis for medium-sized initiatives from inception through benefits realization
- Strengthen analysis practices across the team
Requirements
- 5–10 years of experience in business analysis and business systems analysis
- Demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization
- Advanced elicitation and facilitation
- Experience with user stories, acceptance criteria, business rules, gap analysis, root-cause analysis, and requirements traceability
- Complex cross-system process mapping and BPMN or equivalent notation
- Process simplification and redesign; exception and control analysis
- Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; release or increment planning
- SQL for independent data analysis
- Data modelling concepts, integration data mapping, and data-based impact assessment
- REST APIs and integration patterns
- Ability to read OpenAPI or Swagger specifications
- Understanding of system and data architecture to assess feasibility
- Jira, Confluence, Visio or Lucidchart, and wireframing tools
- UAT strategy, entry and exit criteria, test scenario design, defect triage, and business sign-off
- Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; scope negotiation
- Experience owning requirements end to end, including initiatives where scope changed during delivery
- Experience constructively challenging requirements and improving business or delivery outcomes
- Experience mentoring or coaching less experienced analysts
- Excellent written and verbal communication skills
- Sound judgement in ambiguous situations
- Preferred/asset qualifications include business case development, benefits tracking, Azure DevOps, ServiceNow, Figma, Bruno, Postman, Power BI, Databricks, KQL, Azure Data Explorer, BPMN 2.0, customer journey mapping, service design, Lean or Six Sigma, Xray, WCAG, relevant financial-services industry experience, regulatory delivery, modernization or migration programs, and credentials such as IIBA CCBA/CBAP, Certified Scrum Product Owner, or SAFe
Benefits
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Learning and career growth opportunities
- Inclusion and well-being support
- Incentive programs and incentive compensation tied to business and individual performance
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