Senior Product Manager focusing on onboarding and activation in Clio's legal AI technology. Leading the onboarding experience for new customers over the first 120 days across multiple products.
About the role
- Product Owner at Manulife focusing on digital member experience enhancements. Collaborating with teams to prioritize features and deliver measurable outcomes on the member website and mobile app.
Responsibilities
- Collaborate with cross-functional teams to understand the strategic roadmap and experience vision
- Translate these into detailed user stories, acceptance criteria, and delivery plans
- Leverage data, feedback, and competitive analysis to refine and prioritize features
- Provide regular updates on delivery progress
- Create and maintain delivery plans, timelines, and milestones
- Partner with UX, development, QA, and customer service teams through the full delivery lifecycle
- Manage dependencies and risks, proactively addressing challenges
- Communicate progress and value-add outcomes clearly to stakeholders and leadership
- Oversee user acceptance testing (UAT)
- Ensure all releases meet quality standards
- Collaborate with QA and Product Analysts to monitor and resolve defects
- Act as the voice of the member in cross-functional meetings and planning sessions
- Partner with Customer Experience, Operations, and Marketing to ensure alignment on messaging and support
Requirements
- 3+ years of experience in a Product Owner or similar role
- ideally in digital platforms or customer experience
- Strong written and verbal communication
- Able to produce clear, structured documentation and status updates
- Strong collaboration skills and relationship-building with cross-functional peers
- Strong understanding of Agile methodologies and product lifecycle management
- Skilled at managing multiple priorities, tracking details, and following through reliably
- Proven ability to translate customer feedback into actionable product improvements
- Experience with tools like Jira, Confluence, and analytics platforms is an asset
Benefits
- health insurance
- dental insurance
- mental health coverage
- vision insurance
- short- and long-term disability coverage
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- pension plan
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off including holidays, vacation, personal, and sick days
- statutory leaves of absence
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