Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Product Owner at Manulife focusing on digital member experience enhancements. Collaborating with teams to prioritize features and deliver measurable outcomes on the member website and mobile app.
Responsibilities
- Collaborate with cross-functional teams to understand the strategic roadmap and experience vision
- Translate these into detailed user stories, acceptance criteria, and delivery plans
- Leverage data, feedback, and competitive analysis to refine and prioritize features
- Provide regular updates on delivery progress
- Create and maintain delivery plans, timelines, and milestones
- Partner with UX, development, QA, and customer service teams through the full delivery lifecycle
- Manage dependencies and risks, proactively addressing challenges
- Communicate progress and value-add outcomes clearly to stakeholders and leadership
- Oversee user acceptance testing (UAT)
- Ensure all releases meet quality standards
- Collaborate with QA and Product Analysts to monitor and resolve defects
- Act as the voice of the member in cross-functional meetings and planning sessions
- Partner with Customer Experience, Operations, and Marketing to ensure alignment on messaging and support
Requirements
- 3+ years of experience in a Product Owner or similar role
- ideally in digital platforms or customer experience
- Strong written and verbal communication
- Able to produce clear, structured documentation and status updates
- Strong collaboration skills and relationship-building with cross-functional peers
- Strong understanding of Agile methodologies and product lifecycle management
- Skilled at managing multiple priorities, tracking details, and following through reliably
- Proven ability to translate customer feedback into actionable product improvements
- Experience with tools like Jira, Confluence, and analytics platforms is an asset
Benefits
- health insurance
- dental insurance
- mental health coverage
- vision insurance
- short- and long-term disability coverage
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- pension plan
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off including holidays, vacation, personal, and sick days
- statutory leaves of absence
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